General terms and conditions

(as of 13.06.2014)

The web­site www.silk-sisters.de is ope­ra­ted by: Mar­li­no GmbH (her­ein­af­ter refer­red to as “Mar­li­no”), Frank­fur­ter Ring 247 / RGB, 80807 Munich, Ger­ma­ny, Fax: +49 89 452058811, Email: info@marlino.de; Mana­ging Direc­tor Dirk Nien­aber; Com­mer­cial Regis­ter Munich HRB 111121, Sales Tax Iden­ti­fi­ca­ti­on Num­ber: DE 174828969

1. Scope:

The fol­lowing Gene­ral Terms and Con­di­ti­ons app­ly to all tran­sac­tions bet­ween Mar­li­no and cus­to­mers who are con­su­mers wit­hin the mea­ning of § 13 BGB (Ger­man Civil Code) regar­ding pro­ducts offe­red and sold via Marlino’s online shop www.silk-sisters.de.

2. Con­clu­si­on of contract:

The con­tract of sale is con­clu­ded when Mar­li­no con­firms the Customer’s offer in the order wit­hin seven days by sen­ding an e‑mail or by dis­patching the orde­red goods in accordance with clau­se 6. 

3. Pay­ment

Mar­li­no accepts pay­ment in advan­ce by bank trans­fer, PayPal or credit card via Paypal. The Cus­to­mer shall only be enti­t­led to set-off and reten­ti­on against claims of Mar­li­no if the coun­ter­c­laim asser­ted by the Cus­to­mer is undis­pu­ted or ack­now­led­ged by Mar­li­no in wri­ting or has been legal­ly established. 

4. Pri­ces

The pro­duct pri­ces sta­ted in the web­shop are inclu­si­ve of VAT and plus ship­ping cos­ts (see sec­tion 5). 

5. Ship­ping costs

In addi­ti­on to the sta­ted pri­ces, we char­ge ship­ping cos­ts per order. You will be infor­med of the amount of the ship­ping cos­ts on the pro­duct pages, in the shop­ping bas­ket sys­tem and on the order page. The ship­ping cos­ts may dif­fer for deli­ve­ries wit­hin Ger­ma­ny and for deli­ve­ries abroad. 

6. Deli­very times, delivery

Mar­li­no shall deli­ver the goods to the deli­very address spe­ci­fied in the order wit­hin 7 days of rece­i­pt of pay­ment using the ship­ping method cho­sen by the cus­to­mer. Mar­li­no is enti­t­led to make par­ti­al deli­ve­ries. Mar­li­no only deli­vers the goods wit­hin the EU to Switz­er­land and Nor­way, so the deli­very address, the home address and the bil­ling address must be wit­hin the EU or wit­hin Switz­er­land and Nor­way. On the Mar­li­no web­site, the cus­to­mer will find infor­ma­ti­on on the avai­la­bi­li­ty of the goods or on deli­very restric­tions. If Mar­li­no dis­co­vers during the pro­ces­sing of the customer’s order that an orde­red pro­duct is no lon­ger avail­ab­le, the cus­to­mer will be infor­med immedia­te­ly by e‑mail or tele­pho­ne. The customer’s pos­si­ble legal claims remain unaffected. 

7. Can­cel­la­ti­on policy

Right of withdrawal You have the right to can­cel this con­tract wit­hin four­te­en days without giving any rea­son. The with­dra­wal peri­od is four­te­en days from the day on which you or a third par­ty named by you, who is not the car­ri­er, has or has taken pos­ses­si­on of the goods. If you have orde­red several goods as part of a sin­gle order and the goods are deli­ve­r­ed sepa­r­ate­ly by us, the can­cel­la­ti­on peri­od is four­te­en days from the day on which you or a third par­ty named by you, who is not the car­ri­er, has or has taken pos­ses­si­on of the last goods. In order to exer­cise your right of with­dra­wal, you must inform us, Mar­li­no GmbH, Frank­fur­ter Ring 247 / RGB, 80807 Munich, Ger­ma­ny, Fax: +49 89 452058811, Email: info@marlino.de by means of a clear decla­ra­ti­on (e.g. a let­ter sent by post, fax or email) of your decisi­on to with­draw from this con­tract. You can use the atta­ched model can­cel­la­ti­on form for this pur­po­se, which is, howe­ver, not man­da­to­ry. To com­ply with the can­cel­la­ti­on peri­od, it is suf­fi­ci­ent that you send the noti­fi­ca­ti­on of the exer­cise of the right of can­cel­la­ti­on befo­re the end of the can­cel­la­ti­on peri­od. Con­se­quen­ces of revocation If you with­draw from this con­tract, we must repay you all pay­ments that we have recei­ved from you, inclu­ding the deli­very cos­ts (with the excep­ti­on of the addi­tio­nal cos­ts resul­ting from the fact that you have cho­sen a type of deli­very other than the che­a­pest stan­dard deli­very offe­red by us), without delay and at the latest wit­hin four­te­en days from the day on which we recei­ved the noti­fi­ca­ti­on of your with­dra­wal from this con­tract. For this repay­ment, we will use the same means of pay­ment that you used for the ori­gi­nal tran­sac­tion, unless express­ly agreed other­wi­se with you; in no case will you be char­ged for this repay­ment. We may refu­se repay­ment until we have recei­ved the goods back or until you have pro­vi­ded pro­of that you have retur­ned the goods, whiche­ver is the ear­lier. You must return or hand over the goods to us immedia­te­ly and in any case no later than four­te­en days from the day on which you noti­fy us of the revo­ca­ti­on of this con­tract. The dead­line is met if you send the goods befo­re the expi­ry of the peri­od of four­te­en days. You bear the direct cos­ts of retur­ning the goods. End of the can­cel­la­ti­on policy

8. Reten­ti­on of title:

The deli­ve­r­ed goods remain the pro­per­ty of Mar­li­no until the purcha­se pri­ce has been paid in full. 

9. War­ran­ty:

Des­pi­te the use of the finest qua­li­ty, the cha­rac­te­ris­tics of hair in rab­bit fur can­not be com­ple­te­ly exclu­ded in princip­le. Hair bre­aka­ge or abra­si­on of the fur can­not be con­si­de­red a defect. The cus­to­mer is enti­t­led to a war­ran­ty for defects in the purcha­sed goods in accordance with the sta­tu­to­ry pro­vi­si­ons of §§ 437 ff. BGB. The sta­tu­to­ry war­ran­ty peri­od of 2 years app­lies, which begins with the deli­very of the item to the cus­to­mer. Mar­li­no shall only be obli­ged to pay dama­ges in accordance with clau­se 10. The customer’s claims for defects shall initi­al­ly be limi­ted to a right to sub­se­quent per­for­mance. If the sup­ple­men­ta­ry per­for­mance is car­ri­ed out by way of a repla­ce­ment deli­very, the Cus­to­mer shall be obli­ged to return the goods first deli­ve­r­ed to Mar­li­no wit­hin 30 days at Marlino’s expen­se. The return of the defec­ti­ve goods shall be made in accordance with the sta­tu­to­ry pro­vi­si­ons. If sub­se­quent per­for­mance has fai­led or is impos­si­ble or is refu­sed or if Mar­li­no does not respond to a rea­son­ab­le dead­line set by the cus­to­mer, the cus­to­mer shall be enti­t­led to the sta­tu­to­ry claims for defects. 

10. Lia­bi­li­ty:

10.1. Mar­li­no shall be liable without limi­ta­ti­on (i) in case of inju­ry to life, body and health, (ii) in case of a defect after assump­ti­on of a gua­ran­tee for the qua­li­ty of the goods, (iii) in case of frau­du­lent­ly con­cea­led defects, (iv) to the extent that the dama­ge of the Cus­to­mer is based on an inten­tio­nal or gross­ly negli­gent bre­ach of duty by Mar­li­no or a legal repre­sen­ta­ti­ve or vica­rious agent of Mar­li­no and (v) wit­hin the scope of app­li­ca­ti­on of the Pro­duct Lia­bi­li­ty Act. 10.2. Mar­li­no shall also be liable for the negli­gent bre­ach of essen­ti­al obli­ga­ti­ons, the bre­ach of which jeo­par­di­ses the achie­ve­ment of the pur­po­se of the con­tract, or for the bre­ach of obli­ga­ti­ons, the ful­film­ent of which is a pre­re­qui­si­te for the pro­per per­for­mance of the con­tract and the obser­van­ce of which the Cus­to­mer regu­lar­ly reli­es on. In this case, howe­ver, Mar­li­no shall only be liable for the fore­see­ab­le dama­ge typi­cal for the con­tract. 10.3. In all other respects, Mar­li­no shall not be liable for breaches of duty. 

11. App­li­ca­ble law:

This con­tract is sub­ject to Ger­man law to the exclu­si­on of the UN Con­ven­ti­on on Con­tracts for the Inter­na­tio­nal Sale of Goods.