Shipping costs & delivery

As a sustainable fashion label, Silk Sisters stands for conscious consumption – we share a thoughtful lifestyle with our loyal customers. From design to delivery, we question every step of how we can produce our blouses and dresses honestly, transparently and in an environmentally friendly way, while offering our customers fair value for money. This includes the decision to send our packages plastic-free in recyclable paper material and to avoid returns as much as possible.

You can orientate yourself with regard to fit and sizes using the detailed item descriptions and the size chart in the online shop and, if in doubt, you can also contact our telephone advice service.

But don’t worry, if something doesn’t fit or you don’t like it, you can return it to us free of charge within 14 days.

Please note: The returned items may only be used for the purpose of inspection – comparable to trying them on in a shop – and must be in perfect condition, i.e. with the original label and not worn, washed, altered or damaged in any way. Please understand that we reserve the right to demand compensation in the event of deterioration of the goods or through further use.

With the return label from your package, your return will arrive at the correct address. Please also include the return note in the package so that we can correctly allocate your return and process it quickly so that we can pay you a refund immediately. Please note that the processing of your return can take up to 14 days.

Pack the item and attach the enclosed return label to the package.
Fill in the enclosed return form and enclose it with the parcel.
Drop off your return at a DPD Parcel Shop free of charge.
The purchase price will be credited to your account within 14 days.
If you can no longer find the return label, please contact our colleagues in customer service by e-mail at: info@silk-sisters.de.